Refund Policy
Last Updated:
1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Ghodexarxephylar. Please read this policy carefully before making a purchase.
2. Right of Withdrawal
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
3. Return Period
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw by contacting us at contactuse@ghodexarxephylar.world or using the contact information provided below.
4. Return Conditions
4.1 Eligible Products
To be eligible for a return, the product must:
- Be in its original, unopened condition
- Be in its original packaging with all seals intact
- Not have been used or damaged
- Include all original accessories and documentation
4.2 Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened or used
- Products damaged due to misuse or negligence
- Products returned after the 14-day withdrawal period
- Products without proof of purchase
5. Return Process
5.1 Initiating a Return
To initiate a return, please contact us within 14 days of receiving your order:
- Email: contactuse@ghodexarxephylar.world
- Phone: +353 91 752 666
Please provide your order number and reason for return.
5.2 Return Authorization
After contacting us, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Please include the RMA number with your return.
5.3 Shipping Returns
You are responsible for the cost of returning the product unless the product is defective or we have made an error. We recommend using a trackable shipping method and retaining proof of shipment.
Return Address:
Ghodexarxephylar
Town Park Centre, Tuam Rd
Galway, H91 X98Y
Ireland
6. Refund Process
6.1 Refund Timeline
Once we receive and inspect your returned product, we will process your refund:
- Refunds will be processed within 14 business days of receiving the returned product
- Refunds will be issued to the original payment method
- You will receive an email confirmation when your refund is processed
6.2 Refund Amount
You will receive a full refund of the purchase price, excluding:
- Original shipping costs (unless the product is defective or we made an error)
- Return shipping costs (unless the product is defective or we made an error)
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including all shipping costs.
Please provide photos of the defect or damage when contacting us.
8. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund immediately.
9. Late or Missing Refunds
If you have not received your refund within the specified timeframe, please:
- Check your bank account or payment method statement
- Contact your bank or payment provider
- Contact us at contactuse@ghodexarxephylar.world with your order details
10. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.
11. Consumer Rights
This policy does not affect your statutory rights as a consumer under Irish and European Union law. If you believe a product is faulty or not as described, you may have additional rights under consumer protection legislation.
12. Contact Information
For questions about returns or refunds, please contact us:
Email: contactuse@ghodexarxephylar.world
Phone: +353 91 752 666
Address: Town Park Centre, Tuam Rd, Galway, H91 X98Y, Ireland
13. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.